Terms of service:

Shipping Policy:

If you have placed an order and wish to make additions to it, please promptly contact us at info(at)magicbrew.com. If a packing slip has not yet been generated for your order, we will gladly incorporate your requested additions. However, if a packing slip has already been created, we will be unable to modify the original order.

Reselling:

Products purchased from the Magic Brew online store, whether with or without a discount code, must not be resold without prior permission from Magic Brew. If you intend to resell one or more products under brands owned by Magic Brew, please reach out to us via email at support(at)magicbrew.com to request the necessary authorization.

Backorders:

We strive to maintain "in stock" status for all items. In the event that an item goes on backorder after you've placed your order, and your entire order cannot be fulfilled, we will notify you via email. You will then have the following options:

1. Receive a refund for the backordered item.
2. Replace the backordered item with an alternative product.
3. Place your entire order on hold until the backordered item becomes available again. If you do not respond to our email, your complete order will remain on hold until the out-of-stock item is back in stock, at which point we will ship your order in its entirety.

Shipping Address:

• It is the customer's responsibility to provide complete and accurate shipping details. Please ensure that your shipping information is correct before finalizing your order.
• Magic Brew is not liable for delays or returns resulting from incorrect or incomplete shipping information, failed delivery attempts, or unclaimed packages.
• If you have entered incorrect information by mistake, please promptly contact Customer Support at: support@magicbrew.com. While we will make every effort to update the information before shipping, we cannot guarantee changes can be made in time.
• If your package is shipped with an incorrect address and subsequently lost, we are not responsible for shipping a replacement.
• If your package is shipped with an incorrect address but is later returned to our warehouse by the shipping provider, you are responsible for covering the reshipping costs or we can refund the order total minus a 3% restocking fee.

Processing Time:

Orders are processed within 2-3 business days from the time they are received at our warehouse, at which point they will be shipped. Delivery time estimates begin once the package leaves our warehouse, following the 2-3 business days of processing.

• During sales and promotional periods, orders may require an additional 1-3 days for processing.
• Orders placed after 2 pm (CET) from Monday through Thursday will begin processing on the following day.
• Orders placed after 10 pm (CET) on Friday or over the weekend will commence processing on the subsequent Monday unless that Monday is a major holiday, in which case processing will start on Tuesday.

Missing Packages:

Currently, no package is insured beyond the automatic coverage provided by certain carriers. If the delivery carrier fails to deliver your package or claims a successful delivery that you haven't received, we will assist you in locating the package by initiating an investigation with the carrier.

• We are not the delivery carrier and therefore cannot be held responsible for undelivered packages. We are unable to reship a package that is not received since it is the delivery carrier's responsibility to ensure successful delivery.
• It is the customer's responsibility to review the shipping options below before making a purchase to understand which carrier services include automatic insurance and the associated terms.

Amsterdam Orders:

Orders within Amsterdam are shipped via local carriers, with an estimated delivery time of 5 working days from the order date.

International Orders:

• Before placing your order, please carefully review your country's Importation Regulations, as we are not responsible for items refused by Customs in accordance with their prohibition policies.

Magic Brew happily accepts and ships international orders via international AirMail services operated by local carriers.

• We are not responsible for packages that go missing during international shipping. While we will assist as much as possible if your package is lost, ultimately, lost packages fall under the purview of the shipping provider, and we cannot assume responsibility for replacing or refunding missing packages.

Customs:

International orders/shipments may be subject to Customs fees or taxes imposed by the country of delivery. These fees have been observed to range from 0% to 50%.

• Magic Brew is not responsible for paying Customs fees or determining the rate applied by Customs. It is the customer's responsibility to cover these fees.
• If you refuse a package at Customs due to high Customs fees, we will not refund or reship the order using an alternative carrier. The package will be left at Customs. To obtain a refund for your order, you must pay the Customs fee to return the package to us. Upon receipt of the returned package at our warehouse, you will be refunded the order cost minus the original shipping fee and Customs charge (if not yet paid) for the return.
• We will not reship orders that are rejected at Customs. If Customs rejects a package, sends it back to us, and we receive it, we can issue a refund for the order only if the package is returned in sellable condition.
• In the event that a package is not returned to us by Customs or is lost during transit, we cannot issue a refund. We are not responsible for covering the cost of returning the package to us or reimbursing the customer for this expense.
• International orders/shipments may be subject to potential Customs inspection. Magic Brew is not responsible for orders delayed, damaged, or refused entry by Customs as a result of this inspection.